Privacy, Billing & Cancellation Policy
To ensure a positive experience and to avoid any confusion in the areas of billing and scheduling, please find our policies outlined below.
Terms & Conditions
Information published on this web site is provided for the use of its visitors and you are advised that, although care has been taken to ensure technical and factual accuracy, some errors may occur. No guarantee is given of the accuracy or completeness of information on these pages. Please be aware that Fitness For Freedom may alter the information on its web site from time to time. Fitness For Freedom shall have no liability arising from the use by any party of the information on this web site. Fitness For Freedom does not warrant the information on this web site in any way and in particular no warranty is given that the web site or its contents or hypertext links are virus free or uncontaminated. You are advised to make your own virus checks and to implement your own precautions in this respect. Fitness For Freedom exclude all liability for contamination or damage caused by any virus or electronic transmission.
Periods of Absence:
Please provide notification as soon as possible regarding your plans for travel or extended absence. We will try to provide returning clients with their previously scheduled appointment times. We do not guarantee that they will continue with the same Kinesiologist or Trainer that they originally worked with.
Fitness For Freedom’s cancellation policy requires clients to cancel their training session 24 hours in advance by telephone with their trainer. Clients will not be charged for a session with 24 hours notice of cancellation. If cancellation notice is not received 24 hours in advance Fitness For Freedom will charge the client full session price.
If at any time you wish to discontinue your training sessions or Fitness For Freedom becomes unable to accommodate your needs a full refund will be granted on unused sessions.
We currently service the Ottawa and Gatineau area within a 30km radius of downtown Ottawa (110 Laurier Avenue West, Ottawa, Ontario). We may travel to locations outside that area which are subject to additional fees, to be negotiated and agreed upon before the commencement of sessions or training.
Fitness For Freedom Ottawa Inc. understands your right to privacy of personal information. We recognize that you have provided us with, and will be providing us on an ongoing basis, information such as your contact information, and medical history. This information will be used to provide professional services, which may include communications with your health care professionals for dialogue and feedback about our services to you. Prior to releasing any of your personal information and medical notes to other health care professionals, we require a written and signed request letter from the inquiring party. This request will be reviewed with you prior to the release of the specified information. Your information will not be shared with others without your consent.
We will be using your personal contact information only for billing purposes, to seek professional advice from time to time from our bookkeeper, our corporate accountant and lawyers, and to answer questions about our business as required by the Canadian Revenue Agency. Your information may be released to allow potential purchasers or business advisors to evaluate and or prepare an audit of our practice.
If you have any questions regarding our services and/or our policies, please feel free to contact Jonathan Chant at our office (613) 857-3962.